Client Rights and Responsiblities

Niagara Children’s Centre is committed to providing children and families with a positive service experience and an environment where expectations are clearly communicated.  This statement was developed to support our commitment and to ensure that all clients* have a clear understanding of their rights and responsibilities.

While involved with Children’s Centre you have the right to:

  • receive quality care and service, in a clean and safe environment
  • be involved in decision making regarding your child
  • receive information and answers to your questions about our services,  your child and your child’s individual service plan
  • give or refuse consent to any proposed care and to be advised of the risks and benefits of the therapy being proposed
  • be treated with courtesy, dignity and respect
  • privacy and confidentiality of your health information and record of care 
  • have your language, culture, religion and sexual orientation respected 
  • receive care in an environment free from abuse, exploitation, retaliation 
  • have your have questions and concerns, heard without fear of reprisal, and to expect the Centre staff to provide a timely response to your concerns
  • be informed of any unanticipated service reductions and contingency plans related to your child’s service
You have the responsibility to:
  • provide accurate information relating your child’s developmental, medical and personal history including their legal/custody status 
  •  provide information on any other services (including private) your child may be involved in
  • be actively involved in developing goals and the plan of care for your child and family
  • be actively involved in treatment sessions and carrying through with home programming
  • ask questions when you don’t understand or require more information
  • accept the consequences should you refuse treatment or not follow the treatment plan
  • be courteous and respectful of other clients and staff
  • notify the Centre in advance if you are unable to attend your appointment
  • keep your child home if they are ill
  • ensure the safety and supervision of your child when on Centre premises
  • ensure the security of your personal property 

*Client refers to the child, youth or family

Revised: October 2013 

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