COVID-19 Response

COVID-19 Procedures

As of June 13, 2022

In consultation with Niagara Region Public Health, Niagara Children’s Centre has updated its protocols related to the provinces COVID-19 reopening plan.
Please reference our Visiting the Centre section below for updates related to masking, general health, hand washing/sanitizing, personal protective equipment (PPE) and rescheduling or cancelling of scheduled appointments.
We remain committed to ensuring the health and safety of the children and youth we serve, our employees and our community while minimizing the disruption to the services our clients need.


Visiting the Centre


Niagara Children’s Centre requests that visitors continue to wear masks. We encourage children two years of age and older, caregivers and visitors to Niagara Children’s Centre to wear a mask on site, although it is no longer mandatory. We can provide you with a medical mask to wear while on our premises.
Our employees will continue to wear masks and, where necessary, personal protective equipment (PPE) during appointments or programs at the Centre.  
We ask that you do not attend your appointment if you or your child receiving treatment are feeling unwell, exhibiting symptoms of COVID-19, is in close contact of someone with COVID-19 or has tested positive for COVID-19. Symptoms include: (fever/chills), new or worsening cough, difficulty breathing, decrease or loss of taste of smell, runny nose/nasal congestion, headache, extreme fatigue, sore throat, muscle aches/joint pain or gastrointestinal symptoms such as vomiting or diarrhea) or any other illness.
Handwashing/ Sanitizing: Clients and visitors will be asked to sanitize their hands upon arrival and when leaving the Centre. All employees are following our handwashing/sanitizing procedures, including before and after each client appointment.
Please contact us as soon as possible to cancel your in-person appointment, if your child, or the caregiver who is attending your child’s appointment is feeling unwell. If possible, we can reschedule this appointment to a virtual session.
Scheduled appointments Only: Any client/visitor coming to the Centre MUST have a scheduled appointment. Please do not drop in to the Centre without an in-person appointment, as we will need to turn you away. If you need to speak to anyone at the Centre, please phone us at
905 688 3550 (General Inquiries) 
905 688 1890 (Direct inquiries; you can find a staff directory here:
Vaccination Policy: We continue to require that all employees, contracted providers, students and volunteers be vaccinated. 
We will continue to monitor COVID and follow recommendations of Niagara Region Public Health or other directives. 

Niagara Children’s Centre’s Vaccination Requirement in Full Effect as of November 5, 2021

We take our commitment to safety, including protecting our clients and our co-workers from the risk of infections and transmission of infectious diseases seriously. As of November 5, all employees and volunteers must be fully vaccinated, unless valid medical exemption is provided. 
We are proud to share that at this time, 97% of employees are meeting our requirement, and we expect that number to rise in the coming weeks. The policy also ensures that any newly hired employees, volunteers and students must be fully vaccinated or medically exempt, along with any contractors or 3rd party vendors entering our building.
The majority of Niagara Children’s Centre’s clients cannot be vaccinated and many have medical complexities. The safety of our clients and families remains our top priority, and as such all employees, visitors and volunteers, regardless of vaccination status are still required to wear personal protective equipment. Enhanced cleaning protocols remain in place and active screening for employees, visitors and clients remains in effect.
We are not requiring proof of vaccination or testing for clients, parents or caregivers attending appointments. We do still require masking as per our policy, and we are continuing to allow only one caregiver to attend per visit.  We thank everyone for their patience as we continue to adapt to this ongoing pandemic.
Stay healthy and stay safe,
Oksana Fisher, CEO

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