Job Description
Job Title: Manager of Clinical Services
Reports To:
Director of Clinical
Services
Role:
Reporting to the Director
of Clinical Services, the Manager
of Clinical
Services is a member of the management team providing leadership and direction to service
delivery personnel to ensure that assigned
clinical programs and
support services are
delivered in a timely,
effective and professional manner within the approved budget. This position reports to the
Director of Clinical Services.
Key Duties
and Responsibilities
Clinical and Support Services Management
The Manager of Clinical Services oversees
the on-going development, delivery
and evaluation of assigned programs, services
and initiatives; and the overall quality of services for children, youth and
families.
- Leads the development and implementation of the annual clinical
services plans, specific to assigned programs.
- Leads and supports the consistent adoption
of evidence based / informed practices.
- Leads, facilitates and/or supports the development of care
plans and care pathways.
- Monitors and reports on activities, outcomes and indicators of success.
- Ensures that services
are provided in compliance
with internal and external policies,
procedures, legislation, accreditation standards, and within
budgetary constraints.
- Working with the
Quality and Decision Support Manager and Director of Clinical Services, puts into practice clear and
measurable standards/benchmarks and performance indicators for evaluating
the quality of services
(efficiency, effectiveness, timeliness, satisfaction,
safety)
- Reviews and analyzes service reports and other
program data (performance, statistical,
financial) to evaluate
services.
- Working with the
Family Engagement Facilitator, engages
families in program development, program evaluation and improvement initiatives, as appropriate.
- Assists with the development of policies/procedures to ensure clinical
practices meet or exceed guidelines
set
by the province,
the appropriate colleges, and
the Centre.
- Identifies continuous quality improvement
initiatives / programs and project oversight within the portfolio and/or work
alongside other Managers of Clinical Services and the Quality Decision support
Manager.
- Collaborate with the Clinical Services Pathway
Coordinator to support the assignment and monitoring of caseloads when
challenges arise.
- Ensures all services are consistent with the provisions of the Child,
Youth and Family Services Act,
regulatory bodies, legislation,
regulations, policies, Centre policies and procedures and relevant accreditation
standards.
Service Delivery
The Clinical Manager plans, organizes, coordinates
and monitors
the
work of the teams/services
- Implements administrative procedures or systems that support the
service’s operations.
- Coordinates, assigns and monitors caseloads, clinical
activities.
- Monitors referral patterns,
wait lists and wait
times; implements mitigating strategies as appropriate.
- Assigns and transfers cases between
therapists and services.
- Manages and coordinates staff schedules.
- Ensures that services
and employees meet
quality and performance standards
and expectations.
- Ensures compliance with service documentation and reporting procedures.
- Ensures staff are trained in the Centre’s Information
System (AlayaCare) and privacy.
- Identifies and resolves program/service issues.
- Responds to complaints and concerns raised
by clients, families, community partners and others, specific
to
area of responsibility.
- Approves
staff work schedules,
vacation requests, sick time, etc.
Organizational Leadership
Participates as a member of the Clinical
Leadership Team and Centre Management Team and to achieve
organizational objectives.
- Supports the implementation
and achievement of strategic and operational priorities.
- Fosters and supports
a positive organizational culture.
- Implements effective communication mechanisms within
the service; demonstrates,
fosters and ensures effective communication.
- Identifies emerging service trends, needs and
challenges and provides advice and recommendations to the Director of Clinical Services.
- Works closely with
members of the Clinical Leadership Team to respond to
emerging service trends,
needs and challenges.
- Implements evidence-informed best practices and
initiatives.
- Identifies and evaluates the risks to the organization's people (clients, staff, volunteers), property, finances,
goodwill, and image and
implements measures to control
risks, in collaboration with the Clinical
Leadership Team.
- Identifies risk to the organization and works
with the Director to mitigate such risk
Accreditation
- Supports the Centre’s accreditation process and
implementation of accreditation
standards
Human Resources/
Supervision
- Responsible for hiring
recommendations, orientation,
performance reviews and performance management of direct reports,
as per organizational
policies and procedures.
- Arranges mentorship/ training for employees.
- Approves employee requests for professional
development, leaves, vacation.
- Performs other duties
and
special projects as required.
- Recommends staffing requirements for the assigned
services.
- Adheres to human resources policies and procedures and
the Collective Agreement.
- Manages human resources issues relating to direct reports
and responds as per policies, procedures,
regulatory requirements and legislation.
- Identifies human resource management issues
and concerns and obtains direction
from the Director, Human Resources that are specific to their portfolio.
- In collaboration with the other Managers
of Clinical Services, the Clinical Practice Facilitator and Human Resources, considers and coordinates requests for student placements; assigns supervisors, and provides support
to supervising therapists, as required.
- Works closely with
the other
Managers of Clinical Services and the
Director, Human Resources to develop a
training/professional development plan.
- Fulfills the position responsibilities associated with the Occupational
Health and Safety Act.
- Ensures that health and
safety procedures are adhered
to.
External Relations and Community
Liaison
- Establishes effective working
relationships with community
stakeholders to ensure
integrated/seamless service delivery, and service delivery
planning.
- Acts as a
liaison with community partners.
- Represents the Centre
and
participates on
local and provincial committees/workgroups,
as assigned.
- Participates in a provincial and national network
of professionals, sharing
best practices, tools
and materials while participating
in ongoing communication activities
and capacity-building peer exchanges.
Budgeting/ Resource Management
- Assists the Director of Clinical
Services in the development of the Clinical Services
Division budget.
- Approves purchase requests for day-to-day operational expenses, as identified within the budget,
and within specified approval
level.
- Identifies the need for specific equipment
and resources, and makes recommendations to the Director of Clinical Services.
- Seeks approval from the Director of Clinical
Services for items
beyond approval level.
Performs other duties and
special projects as required.
Qualifications and Requirements for the Position:
Education:
- Bachelor’s / Master’s level
in a related Rehabilitation, Health or Social Services discipline
- Current registration with the
relevant regulatory College, Certification Board or Professional Association,
- Management/ leadership education is
an asset
(MBA, MHA, MPA, Certificate Programs).
Knowledge/Experience:
- Minimum three (3) years
current, relevant clinical experience.
- Minimum three (3) years
progressively responsible leadership, management and/or supervisory experience.
- Experience mentoring/ supervising new graduates
and staff.
- Strong experience with program planning, documentation and evaluation.
- Experience managing organizational change initiatives.
- Successful experience of community development and facilitating interagency partnerships.
- Commitment to family-centered care and strong customer service.
- Excellent planning, organizational
and project management skills.
- Flexible and able to
adjust to changing priorities.
- Excellent communication (oral
and written including public speaking).
- Strong interpersonal skills; ability to manage conflict.
- Team oriented; ability to
build consensus.
- Resourceful and independent
with the ability to build leadership within a team-oriented environment.
- Passionate about continuous learning.
- Bilingualism is an asset.
Who We Are
Niagara Children’s Centre is recognized throughout the Niagara Region as the provider of rehabilitation and support services to children and youth with physical, developmental and communicative delays and disabilities. Core services include physiotherapy, occupational therapy, speech and language services, augmentative and alternative communication, family services and therapeutic recreation. Our family centred programs aim at helping each child achieve their own unique potential within their home, school and in the community.
As an employee of the Centre, you will be part of a community dedicated to creating a welcoming and supportive environment for the children and youth we serve. We are a place where families are at the heart of all we do. We continue to provide innovative ways of delivering high quality services and strengthening our family centred care philosophy. We want to see “Niagara’s Children and Youth at Their Best!” Join a team that makes a real difference in the lives of children and youth every day.
The Role
The Manager of Clinical Services at Niagara Children's Centre provides leadership and direction to service delivery personnel to ensure assigned programs and support services are delivered in a timely, effective and professional manner within the approved budget. Reporting to the Director of Clinical Services, the Manager of Clinical Services is a member of the Management Team and the Clinical Leadership Team. This role makes a significant impact and contributes to the long-term sustainability of the organization.
In reviewing organizational structure, recent growth, upcoming expansion and support for our clinical employees, we are hiring two Manager of Clinical Services positions. Each position will be responsible for a portfolio that includes various programs. For example, one portfolio will have accountability for pre-school speech and language, infant hearing intervention, and speech and language services within the school-based rehabilitation program. Another portfolio will have accountability for school-aged active rehabilitation, physical and occupation therapy within the school-base rehabilitation program, and the physical medicinal and complex care clinics. Portfolios are subject to change in order to serve our clients in the best possible way. We are excited about these opportunities!
Key responsibilities:
- Clinical and support services management
- Service delivery
- Organizational leadership
- Accreditation
- Supervision / Human Resources
- External / internal relations and community liaison
- Budget / Resource management
Qualifications, Skills and Requirements:
- Bachelor's / Master’s level in a related Rehabilitation, Health or Social Service discipline
- Current registration with a relevant regulatory College
- Management/ leadership education is an asset (MBA, MHA, MPA, Certificate Programs)
- Minimum three (3) years current, relevant clinical experience.
- Minimum three (3) years progressively responsible leadership, management and/or supervisory experience.
- Experience mentoring/ supervising new graduates and staff.
- Strong experience with program planning, documentation and evaluation.
- Successful experience of community development and facilitating interagency partnerships.
- Commitment to family-centered care and strong customer service.
- Excellent communication (oral and written including public speaking).
- Bilingualism is an asset.
Why Join Us?
- We provide a total rewards package that supports your well-being, and supports and encourages continuous professional development and growth.
- Provide a competitive hiring range of $98,000 to $118,000 commensurate with experience.
- Participation in a Defined Benefit Pension Plan (HOOPP) from day one of employment with us, we offer healthcare and dental benefits, and access to the Employee and Family Assistance program.
Application Process
If you are inspired by the work of Niagara Children’s Centre and would like to join our team, we want to hear from you! Qualified and interested applicants are asked to submit the following:
Cover letter which includes the following:
- What are the specific skills and abilities that make you qualified to apply for this position?
- What is your motivation for applying?
- Describe your leadership style
- Subject line – Manager of Clinical Services
- Resume
- Submit your application package as one document
We will be reviewing candidate submissions as they are received and move forward with interviews. Early submission is encouraged.
Niagara Children’s Centre is committed to fair and accessible employment practices. Upon request, suitable accommodation is available under the Accessibility for Ontarians with Disability Act (AODA) to applicants invited to an interview.
We thank all those who apply but only those selected for further consideration will be contacted. The selected candidate will be required to participate in a Criminal Background Check.