Customer Satisfaction Questionnaire (CSQ) Results

In November 2023, we conducted an online survey with our families to learn about their experience with our services. By completing the survey, parents and caregivers provide us with valuable feedback that help us continue to provide exceptional care to the Niagara community. Overall the response rate and results were extremely positive with 96% of families reporting that they were very satisfied with the amount and type of services they received at the Centre.

The scores are a testament to the dedication and quality of care provided by our staff. The high satisfaction scores reflect that we remain committed to the delivery of exceptional care for our clients and their families.

Questions:

1. Quality of Service (3.72)
• How would you rate the quality of service you received?
2. Kind of Service (3.62)
• Did you get the kind of service you wanted?
3. Met Need (3.41)
• To what extent has our service met your needs?
4. Recommend to a Friend (3.83)
• If a friend needed similar help, would you recommend our service to him or her?
5. Amount of Help (3.56)
• How satisfied are you with the amount of help you received?
6. Deal with Problems (3.65)
• Have the services you received helped you to deal more effectively with your problems?
7. Overall Satisfaction (3.65)
• In an overall, general sense, how satisfied are you with the service you received?
8. Come Back (3.83)
• If you were to seek help again, would you come back to our service?

Average: 3.67 (out of 4)

Total score: 29.27 (out of 32)